AI Agents for Business · Built in Kuala Lumpur

Put AI agents to work in your business

881 Technology designs, deploys and operates AI agents that take over customer conversations, sales follow-up and back-office work — in English, Bahasa Malaysia and Chinese, on the channels your customers already use.

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  • Trilingual by default
  • WhatsApp-native
  • Human hand-off built in

What a support agent handles — before your team wakes up

Customer · WhatsApp · 23:41Hi, order #A2291 belum sampai. Boleh check?
OneAI AgentSure — order #A2291 left our Shah Alam hub today at 16:20 and is with the courier. Estimated delivery is tomorrow before 6 pm. Nak saya hantar tracking link?
CustomerYa, and can change to office address?
OneAI AgentTracking link sent. Address changes after dispatch need a quick confirmation from our team — I've flagged this to them and you'll hear back when we open at 9 am.
Order lookup · live data Language: EN + BM Escalated to human
What an agent can take over

One agent per job, not one chatbot for everything

Each agent is scoped to a real business process, connected to your systems, and given clear rules for when to hand off to a person.

Customer Support Agent

Answers order, delivery, booking and account questions on WhatsApp, web chat and email — 24/7, with live data from your systems.

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Sales & Lead Qualification Agent

Replies to enquiries in minutes, qualifies against your criteria, books meetings and follows up until a human closes.

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Operations & Back-Office Agent

Processes orders, updates records, reconciles data across tools and chases the routine tasks that eat your team's day.

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Knowledge & Document Agent

Reads your SOPs, contracts, product sheets and policies, then answers staff questions with citations — and drafts documents from them.

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Finance & Collections Agent

Sends invoices, matches payments, sends polite reminders in the customer's language and escalates overdue accounts on your schedule.

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Custom Agent Development

A process that doesn't fit the list? We scope it, build it against your systems, and run it — with the same guardrails.

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Built for how Malaysia does business

Agents that speak your customers' language — all three of them

Generic chatbots break the moment a customer writes "boleh tolong check order tak?" in one message and switches to Chinese in the next. Our agents are built for mixed-language, WhatsApp-first conversations from day one.

  • English, Bahasa Malaysia and Chinese — including code-switching within a single chat
  • WhatsApp Business API first; web chat, Telegram, email and voice as needed
  • PDPA-aware data handling with a Malaysia-hosted deployment option
  • Every agent has hand-off rules: a human takes over exactly when you decide they should
How the Platform Works Security & Compliance
Trilingual by Default
WhatsApp-Native
Human Hand-off Built In
Audit Logs on Every Action
Live in Weeks, Not Quarters
How it works

From one process to a running agent in four steps

We don't sell you a platform and walk away. We pick one process, prove it, then expand.

Discover

We map one high-volume process with your team — the messages, the systems it touches, the rules, the exceptions.

Design

We define what the agent may do alone, what needs approval, and when it hands off — written down and signed off before a line is built.

Deploy

Connected to your channels and systems, tested on real historical conversations, then released to a small slice of traffic first.

Improve

Every hand-off and every correction feeds back into the agent. You get a monthly report on what it handled and what it learned.

See the full process
Industries

Where agents earn their keep first

High message volume, repetitive questions, and systems that already hold the answer — that's where an agent pays for itself fastest.

E-Commerce

Where-is-my-order, returns, size and stock questions handled before they become tickets.

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All industries
Connects to your stack

Agents are only useful if they can act in your systems

Channels, CRMs, e-commerce, accounting and ticketing — connected through APIs, not copy-paste.

WhatsApp Business
Telegram
Shopify
WooCommerce
HubSpot
Salesforce
Xero
SQL Account
Google Workspace
Microsoft 365
Zendesk
Custom API

Don't see yours? If it has an API or a database, we can connect it.

Bring us one process. We'll show you the agent running on it.

A 30-minute call is enough to scope a first agent. Most first deployments go live within weeks.

Book a Demo Email hello@oneaiai.com